If an eyewitness testimony is so fallible, why is it so heavily relied upon?

Because we have overestimated the accuracy of human perception and memory, and even after discovering this fact, why would anyone want to believe that the accuracy of human perception and memory is worse than imagined? That makes each of us feel inferior, and “what’s too painful to remember we simply choose to forget.”

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https://www.quora.com/If-an-eyewitness-testimony-is-so-fallible-why-is-it-so-heavily-relied-upon/answer/Eric-Johnson-311